The Waterboy

The Waterboy Company Policies

Delivery Policy

Orders can be collected from us if client is located in our area.
We offer a courier service which we will quote a rate for to your door.
We also offer counter to counter speed services deliveries.

Returned Products (Non-Warranty Returns)

A handling charge of 10% will be levied for returned goods. This does not apply to products returned for repairs or warranty purposes. The delivery costs for these returns will be for the customer's account. A credit note will be issued for the goods (minus the handling charge) only once they have been inspected & tested by us.

Returns (Repairs)

Products returned by customers for repairs that fall outside of warranty claims are asked to send the goods to us at their cost. The repaired product can be sent back at our cost if it is sent together with an order otherwise the cost of sending the product back will be for the customer's account.

Returns (Warranty Claims)

Returned products for warranty claims must be sent to us for the customer's account for initial inspection to determine if there is a product fault. Products returned for warranty claims that are found to be in working condition will be sent back to the customer – a credit note will not be issued if the product was used.

The Waterboy reserves the right to repair any product, or part thereof, that was returned for warranty purposes if it has already been used. The only circumstances under which we will consider replacing a product, is if was found to be faulty/damaged on initial inspection or on first use, or if the unit is not able to be repaired. Repaired/replaced products will be sent back to the customer for our account.

No returns will be accepted on skimmers and pumps if used and noted that client purchased wrong size of flow rate of item.

All lighting equipment such as lighting hoods, globes, tubes etc etc
are recommended to have insurance taken when delivered. It is up to the client to specify if they would like to be covered. The Waterboy packages the items adequately but no claims on broken tubes etc etc will be entertained.

The Waterboy accepts no responsibly for damages caused by any of its products weather it be electrical or water damage, aswell as misuse of chemical products.

Our Products

Featured Products
Purification Equipment
Cartridges
Sediment Cartridges
Carbon Cartridges
Special Cartridges
Membranes
Housings
Brackets
Domestic Drinking Water Systems
Domestic Reverse Osmosis Systems
Marine Aquarium Reverse Osmosis Systems
Industrial Reverse Osmosis Systems and Plants
Ozone Generators
U.V. Sterilizers
Water Softeners
Industrial Pre-Filtration Plants
Filtration Media
Parts and Accessories
Tubing and Fittings
Marine Equipment
Flow Pumps and Spares
Jebao Wave Pumps
VORTECH PUMPS AND ACCESORIES
Reverse Osmosis Units, membranes and cartridges
Return Pumps
HAILEA PUMPS AND SPARES
T5 Lighting
Reeftek Lighting
ZETLIGHT ADVANCED LED LIGHTING
Protein Skimmers
BUBBLE MAGUS PROTEIN SKIMMERS
REEFTEK IN-SUMP SKIMMERS
REEF OCTOPUS HANG ON SKIMMERS
REEF OCTOPUS IN-SUMP SKIMMERS
REEF OCTOPUS RECIRCULATING SKIMMERS
REEF OCTOPUS BUBBLE BLASTER IN SUMP SKIMMERS
REEF OCTOPUS SPACE SAVER BUBBLE BLASTER RE-CIRCULATING SKIMMERS
REEF OCTOPUS BUBBLE BLASTER RE-CIRCULATING SKIMMERS.
REEF OCTOPUS CONE BUBBLE BLASTER IN-SUMP SKIMMERS
REEF OCTOPUS CONE BUBBLE BLASTER SPACE SAVER IN-SUMP SKIMMERS
REEF OCTOPUS CONE BUBBLE BLASTER RE-CIRCULATING SKIMMERS
Calcium Reactors, Co2 Bottles, Regulators
Media Filters
PhosPhate Reactors
Media Fuidizer
BUBBLE MAGUS MEDIA REACTORS
Kalkwasser Reactors and Stirrers
GHL - Profilux Electronics
Prodibio
Chillers
Foods
Additives
The Waterboy Supplements
Carribsea Additives
Brightwell Additives
SeaChem Additives
Substrate and Base Rock
Filtration and Reactor Media
PO4 Removers , Nitrate Removers & Water Conditioners.
Accessories
Aquarium Salt
SeaChem and Aqua Medic Salt
Test Kits
Magnets
Aquariums
Air Pumps
LiveRock
Liverock
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The Waterboy Poll

How pure is the water you drink?

Waterboy Pure! - 42.2%
Tap Water - 42.2%
Got things floating in it - 6.3%
No idea - 9.4%

Total votes: 64
The voting for this poll has ended

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